Hanley Consulting, a UK-based health-tech firm, leveraged Zoho One to streamline operations and enhance NHS primary care services. Facing fragmented tools and inefficiencies, the team replaced multiple SaaS platforms with integrated Zoho apps including CRM, Survey, Projects, and SalesIQ. This enabled centralized client data, automated workflows, multilingual chatbot support, and better survey insights, notably with a 16% patient response rate across 300,000+ contacts. The switch reduced costs, improved data-led decision-making, and accelerated product development. Zoho One’s unified suite empowered Hanley to scale its impact while staying agile and collaborative.

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