Overview Drifts- och Servicenämnden (DSN) represents 16 municipalities in the province of Värmland, Sweden. Formed in 2010, DSN aims to enable the municipalities to do three key things: ben- efit from economies of scale; focus on core competencies; and deliver better services to over 280,000 citizens. Challenge Inge Hansson, CIO of the City of Karlstad and responsible officer for DSN, said, “Municipal governments in Sweden are responsible for a range of services, including education, health- care and land planning. Increasingly, these services have a digital dimension and our municipalities aim to personalize services to meet each citizen’s needs.” “For example, cloud-based solutions are now available to enhance service delivery for ed u- cation by enabling parents to log i

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