Domino's Pizza Case Study Puzzel delivers cloud based contact centre solution to Domino's Pizza The Requirement Domino’s Pizza wanted to replace its traditional telephone sysem with a more sophisicated solution that could accommodate the needs of its rapidly growing internet business. The Solution Puzzel (formerly Intelecom) enables Domino’s Pizza to handle over 100,000 calls a year. It accommodates fexible shift patterns with the ability to log into the sysem using mobile phones, and delivers an uninterrupted service to sores and cusomers when necessary.The Outcome Puzzel cloud-based contact centre solution has enabled fexible and remote working options for saf, enabling them to balance work/life commitment while providing excellent cusomer service Disaser recovery supported in the event

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