CASE STUDY DIGITAL GOODS PLATFORM 2 Ethoca Alerts provides this merchant with cardholder confirmed fraud and customer dispute notifications, direct from a global network of leading card issuers. These arrive in near real time – rather than weeks later through the costly and inefficient chargeback process – and empower the merchant to quickly refund customers and resolve the reason for their dispute. This stops chargebacks at the source. As a result, this merchant is now stopping an average of 10 chargebacks an hour – that’s more than 88,000 a year! This means lower costs, less employee resources wasted and happier customers. The popularity of digital goods is booming – not only with consumers, but fraudsters, too. Because delivery is instantaneous, getting the merchandise a

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