Digital Financial Services Company Results • Impr oved employee productivity by 13%. • Decreased idle time by 10%. • Reduced backlog of transactions year-over-year by 25% to 60% despite a 3% to 5% increase in volumes. Opportunity Delivering cost-effective service is vital to any organization in any industry. For a leading digital financial services company, this was no more apparent than in the company’s auto financing group. As one of the largest auto finance providers in the U.S., with a customer base comprised largely of car dealerships, delivering optimal service meant differentiating itself from the crowd and, in turn, driving business success. To help ensure it was providing the most cost-effective service to its dealers, the company set out to identify ways to impr

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