Case Study

DIE-HARD SUPPORT FOR DIE-HARD GAMERS THROUGH THE GIG PEER NETWORK

DIE-HARD SUPPORT FOR DIE-HARD GAMERS THROUGH THE GIG PEER NETWORK

Pages 3 Pages

Movate Software provided die-hard support for die-hard gamers of one of the largest video gaming brands, featuring consoles, next-gen experiences, online streaming, and in-house development studios since 2001. Amid surging internet gaming demands and urgent support requests threatening CX, Movate deployed a gig peer network that delivered rapid, expert assistance beyond traditional agents. They minimized wait times, resolved complex issues efficiently, ensured gamer satisfaction worldwide, and transformed support into a scalable, community-driven powerhouse.

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