EMPATHETIC SUPPORT THROUGH A GIG SUPPORT MODEL RAMPS UP CX FOR A US-BASED TELCO

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Movate Software ramped up CX through empathetic gig support for a US-based telco providing wireless, broadband, internet, telephone, equipment, networking, and wholesale services. Movate tackled massive call volumes without surge coverage, off-scope agent tasks, high attrition, long training, overwhelmed queues, low CX, repeat calls, and extended wait times. Their gig model delivered scalable surge handling, prioritized workflows, reduced training burdens, minimized repeats, and boosted efficiency for seamless, customer-focused service delivery.

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Case Study EMPATHETIC SUPPORT THROUGH A GIG MODEL FOR A LEADING…

Case Study GIG SUPPORT INCREASES CX FOR AN AMERICAN 3D DESIGN AND…

Case Study HARNESSING THE EXPERTISE OF GIG PEER EXPERTS TO SUPPORT, SOLVE…

Case Study MSP ENGAGEMENT DRIVES CX OPERATIONS THROUGH AN INNOVATIVE…

More from Movate

Case Study EMPATHETIC SUPPORT THROUGH A GIG MODEL FOR A LEADING…

Case Study GIG SUPPORT INCREASES CX FOR AN AMERICAN 3D DESIGN AND…

Case Study HARNESSING THE EXPERTISE OF GIG PEER EXPERTS TO SUPPORT, SOLVE…

Case Study MSP ENGAGEMENT DRIVES CX OPERATIONS THROUGH AN INNOVATIVE…

Case Study

EMPATHETIC SUPPORT THROUGH A GIG SUPPORT MODEL RAMPS UP CX FOR A US-BASED TELCO

EMPATHETIC SUPPORT THROUGH A GIG SUPPORT MODEL RAMPS UP CX FOR A US-BASED TELCO

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