Case Study

Lothian And Borders

Lothian And Borders

Pages 2 Pages

Improved call handling supports mobility for Lothian and Borders Police staff The Challenge A requirement was identified for a solution which would improve call handling and enhance internal communications across the Force. The routing of internal calls was taking up a great deal of the switchboard operators’ time which in turn was detracting from the level of service the operators were able to offer external callers. The Solution Netcall’s

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