As our business grows it is essential to recruit and retain talented people who feel they can build their careers within Urban&Civic and thus prepare for leadership roles in the future. All our staff have the opportunity for two-way feedback, both formally at half-yearly appraisals and staff away days – where all staff are encouraged to actively participate in breakout sessions, lead presentations and comment on business strategy, often creating action points for the business to address – and less formally at events and socials. The Board encourages an open culture where a problem shared is a problem halved. We have recently created a role to focus on internal training and development. Our success to date is in part reaffirmed by the Group’s relatively low staff turnover and we

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