Case Study
Deutsche Telekom: Reducing Revenue Loss from Fraud by up to 20 Percent
CUSTOMER SUCCESS STORY REDUCING REVENUE LOSS FROM FRAUD BY UP TO 20 PERCENT 5 - 1 0 % Reduction in customer churn Industry Location “We use big data and analytics for two main purposes. One purpose is to increase our internal e iciency, increase system e iciency, reduce costs and so on. But the most important thing is to enable new capabilities for our business people, for our customers, for example in the area of fraud detection.” Heinz Sandermann, Lead Architect, Business Intelligence, Billing and Products, Deutsche Telekom Telecommunications _ Headquarters: Bonn, Germany _ Deutsche Telekom is a leading European telecommunications provider, delivering services to more than 150 million customers globally. Challenge Preventing network fraud is a major challenge for telcos including Deuts