Unit title second line Case Study Deutsche TelekomCase Study: Deutsche Telekom ‘We wanted to ensure our medium to large transformation projects across the group were successful and to promote common standards and robust quality assurance practice that the entire internal change agent community would understand,’ Sarah Sandbrook UK HR Director for T-Systems Situation Deutsche Telekom is one of the world’s leading integrated telecommunica- tions companies, with approximately 129 million mobile customers, 36 million fixed-network lines and more than 16 million broadband lines. The company provides fixed-network/broadband, mobile communications, Internet, and IPTV products and services for consumers and informa- tion and communication technology solutions for business and corporat

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