After going public, Desktop, a telecom company in Brazil, built a cybersecurity culture using KnowBe4’s training platform. Starting with baseline assessments and phishing simulations, they tailored early training to weak areas like password hygiene and incident reporting. With biweekly training and phishing tests, Desktop achieved an 88% completion rate and steadily lowered phishing click rates. The Phish Alert Button and individualized remediation campaigns enhanced responsiveness. Executive leadership recognized growing employee awareness. Looking ahead, Desktop plans to implement department-specific training, stream “The Inside Man” series, and automate threat prioritization with PhishER Plus.

Join for free to read