Abstract In early 2008, Cisco introduced one of their major East Coast resellers to Netformx DesignXpert®. This began a year long pilot that culminated in the successful adoption of DesignXpert across the organization. Prior to this adoption, multiple tools, processes, and individual preferences were commonplace throughout the sales pipeline. After the switch to DesignXpert, this study shows that the sales engineers were able to complete a qu

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