Leaf Design in Toronto, Canada is a five-person web design agency. As part of the development process, President Ian Chapman ensures every- one is involved in QA before launching their client’s new websites. Initially, the Leaf team ran old versions of Internet Explorer on virtual ma- chines, but as new versions of browsers and operating systems flooded the market, Chapman and his team scrambled to keep up. “It started to become overwhelming for us to organize all the IT infra- structure, ” Chapman says, pointing to a need for more equipment, more licenses, and more time. “It became this horrible period of developing for a few proprietary browsers versus what was good for our customers. ” Before long, the Leaf Design team was spending almost as much time managing storage capacity,

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