With its legacy system no longer fit for purpose, Fujitsu needed a modern, adaptable system. It selected ServiceNow to meet its current requirements and scale to future needs. Taking a Design Thinking approach, the new system provides a user-friendly experience for 120,000 Fujitsu employees globally. Challenge Fujitsu needed to overhaul its aging in-house approvals system. Workflow changes meant the company was relying on manual shadow processes. It also lacked global standardization. Solution Taking a Design Thinking approach, all users’ perspectives were heard and six axis points were identified. Fujitsu successfully built a new user-friendly global approvals system on the ServiceNow platform. Outcomes • Reduced approval times by 30% • Cut lost time for 120,000 Fujitsu

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