Energy solutions business Vector chose Fujitsu to help migrate its outsourced IT Service Management (ITSM) solution to ServiceNow ® ITSM to improve IT services. As a result, its phone-based support was moved online and provides Vector with the ability to gain data insights. Challenge Vector’s outsourced IT services support was manual and did not enable it to make maximum use of its data. It wanted to automate and bring ITSM in-house quickly before the outsourcing contract expired. Solution Fujitsu helped to set up ServiceNow ITSM in-house, integrating it with multiple third-party service providers and supplying training to Vector staf f on the new system, all in a three-month timeframe. Outcomes • Improved visibility on volume and nature of IT support service reque

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