At a Glance Company: Department of Arts, Heritage and the Gaeltacht Industry: Central Government Customer Profile The functions of the Department of Arts, Heritage and the Gaeltacht encapsulate Built and Natural Heritage, Arts, Film, Music, Cultural Institutions as well as Irish Language, Gaeltacht Schemes and Offshore Islands. The Department has three main data sites in Kildare Street, Dublin, Killarney and Furbo with smaller satellite sites in Derrybeg, Donegal, Ely Place and Mespil Road in Dublin. Business Challenge To put in place an overarching IT support contract which would offer a best-in-class SLA to the department’s users and also provide scope for specific project support, as and when required. Solution ? iManage Managed Service solution with IT

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