Case Study Customer profile The CSE IPT is a cluster IPT responsible for the in-service support of over 800 equipment types which are operated by all three Armed Services. Their primary output is to deliver the required level of support to meet operational and peacetime activities on time, to cost and specification. The range of activities for which they are responsible includes setting maintenance policy, supply and asset management, equipment repair planning, defect investigation, financial planning and procurement. Project overview In 2002, the CSE IPT embarked on an exercise to establish a more innovative and effective way of supporting a range of its Surveillance Target Acquisition and Night Observation (STANO) equipment. The project was initiated because there

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