Business Challenge Professional services firms depend upon client satisfaction to retain clients and expand their scope of work. Deloitte understands that talent is the ultimate competitive advantage and business differentiator. However, Deloitte’s project-based and geographically-widespread culture did not consistently foster employee engagement, alignment, and performance. The firm’s recognition efforts consisted of ad hoc, siloed celebrations and inconsistent rewards that were not financially tracked nor tied to business objectives. Deloitte needed a solution that would help inspire its employees to continuously give their best and maintain the high level of customer-centricity that drives the organization’s success by recognizing and reinforcing positive behaviors. The fir

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