CHRISTUS St. Michael Health System in Texarkana, TX, part of the larger CHRISTUS Health organization, sought a recognition solution for its 1,799 associates, most of whom work offline. They partnered with Achievers to implement the KABOOM recognition program, which emphasizes social and points-based recognition, modern service awards, and engagement initiatives. Within 1.5 years, they saw a 4,500% increase in recognitions, reduced turnover from 13.8% to 6.4%, and a rise in employee engagement from 66% to 77%. The program's success led to its expansion to 12 other CHRISTUS Health regions.

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