DELIVERING QUALITY AND RELIABILITY CUSTOMER CHALLENGE Senior Staff Network Analyst Joe Daniels works alongside the IT team at Southern Star Central Gas Pipeline to maintain an extensive communications network that includes over 100 routers and switches—some located in very remote and isolated locations. It is the IT group’s responsibility to ensure that the network components along every section of Southern Star’s sprawling pipeline infrastructure are tracked and under control at all times. Microwave radio and satellite links provide the company with effective network redundancy. In the most remote locations where commercial high-speed data connectivity is unavailable, the company also relies on lower bandwidth terrestrial radio spurs to further extend network connectivity. For t

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