During COVID-19, being able to respond quickly to change, while remote working was paramount. By streamlining the councils’ Environmental Health processes allowed officers to respond faster and provide much needed support for the reopening of the retail and hospitality sectors. The power of data The reopening of the retail and hospitality sectors saw new risks identified by Environmental Health Officers (EHOs). To monitor, manage and reduce these risks for their 240,000 citizens, they needed to act fast. Previously, data collection was a slow and manual process which relied on numerous excel spreadsheets. This caused issues with inaccurate, missing and duplicate data. Using Civica’s Environmental Health case management software, within two hours, the team created a questionnaire

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