Case Study

Delivering ID Restoration The Right Way - The Unexpected Side Effect: A 97% Retention Rate

Delivering ID Restoration The Right Way - The Unexpected Side Effect: A 97% Retention Rate

Pages 2 Pages

www.sontiq.com | 1-888-6-SONTIQ Commerce was seeking a strong value-add service that addressed their customers’ needs. This prompted Commerce to conduct a Voice of the Customer (VOC) survey in 2012. The survey results revealed their customers wanted identity theft services not just for themselves but for their families, too. CHALLENGE COMPANY Case Study Series DELIVERING ID RESTORATION THE RIGHT WAY THE UNEXPECTED SIDE EFFECT: A 97% RETENTION RATE SUPER-COMMUNITY BANK Commerce Bank operates as a super-community bank, or a friendly local bank with big bank products and services. From Bloomington, Illinois to Denver, Colorado, customers can go to any branch and get a real person’s advice about an array of sophisticated financial products. Commerce started as communities

Join for free to read