Delivering faster and higher quality research for an information provider to the pharmaceutical and biotech industries The Client The Client's Challenge Our client is one of the world's premier sources for pharmaceutical and biotech analysis delivering exclusive, trusted commercial insight into industry performance to investment banks, consulting firms, and pharmaceutical and biotech companies. In the year 2006, the client was faced with three challenges: 1. scaling up its workforce to meet the growing demand for its services, 2. proliferation of information sources that had to be analyzed to deliver value-based research reports to their clients, and 3. increasing cost of operations. To overcome these challenges, the client decided to leverage outsourcing and chose to partner

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