CUSTOMER SUCCESS STORY DELIVERING CONTINUOUS CUSTOMER EXPERIENCE IMPROVEMENTS WITH BIG DATA ANALYTICS AND MACHINE LEARNING >1 BIL Billions of network events analyzed daily Impact Ability to match network issues with customer pain points _ Machine Learning generated predictive analytics of customer experience _ Continuous customer experience improvements reduce churn _ Billions of network events analyzed daily _ Magenta Telekom is a 100% subsidiary of Deutsche Telekom AG, one of the largest communications companies in Europe and the United States. Magenta Telekom provides telecommunications, TV and entertainment in Austria, has approximately 2,500 employees and 7.2 million network connections. The telecommunications industry serves the entire population, from consumers to small businesses t

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