Case Study
Delivering a World-Class Traveling Experience
The Business Challenge. Maintain and grow market share as one of the world’s leading airline groups. The Solution. Unisys Digital Workplace Services, including maintenance and support services for 40,000+ devices through on-site Tech Cafés, with service desk and field engineering services for 90,000+ employees; Unisys ClearPath Forward ® systems and services; Digistics TM by Unisys, a SaaS cargo logistics solution. Results and Benefits. • Created an excellent customer experience culture by providing fast, innovative support services to employees • Achieved high employee satisfaction levels by modernizing and personalizing support • Reduced support costs by simplifying management of IT resources Delivering a World-Class Traveling Experience “Air France KLM focuses on exceptional s