Case Study
Delivering a Positive Multi-Channel Banking Experience
The Business Challenge. Enhance retail delivery services to customers, provide seamless transition for customers acquired as part of M&A activity, and reduce associated costs. The Solution. Unisys’ Transaction Manager to provide consistent transactions across retail delivery channels: branches (teller and commercial platform), contact centers, internet banking and ATMs. Results and Benefits. • Deployed new services quickly across multiple delivery channels, resulting in improved customer satisfaction • Enabled seamless transition for new customers • Saved costs associated with recruiting efforts to hire specialized resources Delivering a Positive Multi-Channel Banking Experience Success Story For more information visit www.unisys.com © 2017 Unisys Corporation. All rights reserved. Un