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Delivering A Sustainable Customer Experience Strategy

Delivering A Sustainable Customer Experience Strategy

BSG ZA
Pages 2 Pages

Case Study © BSG 2016. All rights reserved. www.bsg.co.za @bsgafrica BSGLive /bsgcareers /company/bsg CONSULTING | TECHNOLOGY Overview of the client’s needs Objectives of the engagement Benefits of the change Insurance • Fulfil key strategic objectives • Move from being a product-siloed business to a customer-centric one • Close the gap between brand commitment and the customer reality • Better understand the customer and their needs •

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