The case study highlights how Conduent enabled business process transformation for a leading health plan by modernizing high-volume mailroom and enrollment operations. The health plan faced challenges in handling extensive mailroom tasks, data entry, document preparation, scanning, OCR, and X-ray digitization, while also needing to improve incomplete or questionable applications. Conduent’s Digital Mailroom Solution delivered comprehensive automation with document preparation, imaging, offshore data capture, and customized tracking, alongside midstream exception handling. As a result, the client achieved over 130,000 transactions processed daily, 80 percent same-day turnaround with 99.5 percent accuracy, and reduced enrollment cycle time by more than 50 percent, processing over 2 million e

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