Use Case Customer Service Industry Hospitality Integration Salesforce, Slack Key Metric Pick Up Rates Challenge Solution Results onefinestay receives and makes a significant amount of outbound calls on a daily basis, but lacked visibility into live reporting and the ability to explore key insights into call volume and team coverage. Additionally, the organization realized its reliance on an internal server-based system was not optimal for achieving the highest levels of reliability and resiliency. Talkdesk listened to onefinestay’s challenges and needs when it came to price, scale, control and reporting, and was able to implement a solution that delivered the stability of 24/7 uptime. Talkdesk met all deadlines while implementing the solution without a single dropped

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