Case Study
Dedicated Customer Success Platform Helps Rapidly Growing Cybersecurity Firm Gain CSM and Executive Visibility
Dedicated Customer Success Platform Helps Rapidly Growing Cybersecurity Firm Gain CSM and Executive Visibility
ChurnZero Red Canary Success Story www.churnzero.net Dedicated Customer Success Platform Helps Rapidly Growing Cybersecurity Firm Gain CSM and Executive Visibility The Overview Red Canary was founded to create a world where every organization can make its greatest impact without fear of cyber attack. Its combination of market-defining technology, processes, and expertise is preventing breaches every day. The company is relentless in their mission to improve information security—not only for their customers, but for the entire community. The Challenges One of Red Canary’s core company values is to do what is right for the customer. As the Customer Success team scaled to meet rapid business growth, they experienced the following challenges: • The team lacked a simple, e