DATAVOICE SUPPORTS GROWING NEW BERN, NORTH CAROLINA ABOUT: The Electric Department for New Bern, North Carolina, serves more than 21,000 commercial and residential customers distributed across Craven County. Founded in 1902, the organization was among the first city-owned and operated electrical utilities in the country. CHALLENGES: A growing customer base and new advanced meter infrastructure prompted New Bern to pursue outage management and interactive voice response technology back in 2015. The city needed solutions that streamlined control center operations and allowed management and field teams to take advantage of information generated by the recently implemented AMI platform. With these aims in mind, the southern city embarked on the request for proposal process, dur

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