DATAVOICE HELPS AN APEX, NORTH CAROLINA UTILITY EXPAND ITS OPERATIONAL CAPABILITIES ABOUT: Town of Apex Electric Utilities serves approximately 20,895 commercial and residential customers located in and around Apex, North Carolina. Founded in 1917, the public utility manages three substations and maintains almost 700 miles of electrical service line. CHALLENGES: The local electric utility had been experiencing significant issues stemming from its small-scale dispatch operation, which Apex Electric Utilities Program Coordinator Emily Woody managed alone, with evening and weekend assistance from personnel at the town’s 911 center. “It was all me during the day and two dispatchers from the 911 center at night,” Woody explained. This state of affairs not only adversely affected c

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