Copyright © 2019 Health Catalyst 1 Success Story Data-Driven Operations Improve ED Efficiency EXECUTIVE SUMMARY Emergency departments (ED) provide care for a staggering 145 million patients a year, resulting in hospital admissions for 8.9 percent of patients. Because of the high cost associated with ED visits, improving throughput times remains a top priority for hospitals. Overcrowding and long wait times in an emergency department occur as visit volume rises, leading to potential safety events and dissatisfaction with care. In its emergency department, Orlando Regional Medical Center (ORMC) experienced increasing patient volumes that did not align with the resources it had available to provide quality care. As a result, patients were waiting in the ED longer than desired, and

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