Danish School Uses Black Box EmeraldTM KVM for Reliable Remote IT Support CASE STUDY: BACKGROUND CHALLENGE A group of 17 middle schools in and around the Danish city of Elsinore rely on a centralized IT department with seven staff members to provide technical support to students and teachers. Because students typically bring their own devices or borrow a community computer, the IT department handles issues across a variety of operating systems and devices. The distance between schools and unpredictable demand for IT support present further challenges for the IT department, particularly in providing support where and when it is needed. Members of the IT staff traditionally visited the schools on a rotating schedule. However, this failed to address the need for support when issues oc

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