Helsingør Municipality in Denmark, managing IT for 17 middle schools, struggled with delays and high costs from staff traveling up to 12 miles for on-site support. To solve this, they implemented Black Box’s Emerald KVM-over-IP with Boxilla management, creating support booths where students connect devices for remote troubleshooting. Using DVI/HDMI and USB, IT staff take control, supported by webcam sessions for personal interaction. The system cut travel needs, improved response time, and gave students daily access to real-time support. The model is now being considered for broader use in other schools and city services.

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