Case Study: DameWare Remote Support Benefits Desktop Support Team at Minnesota State Govt. “DameWare is a remote support tool that any help desk or support technician should not be without.” “DameWare is an easy-to-use, fast, very powerful tool.” “I would recommend DameWare to any organization looking for an affordable, easy-to-use remote support solution.” “ Challenges Uses DameWare remote support software to address the following IT requirements and challenges: Support end-users and systems from a central location Perform Windows administration tasks remotely Provide remote Active Directory Administration Use Case Uses the following DameWare products: DameWare Remote Support DameWare Mini Remote Control Deployed DameWare in the centralized mode. Has a team of 15 IT technicians using Dame

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