CUSTOMER SUPPORT KNOWLEDGE MANAGEMENT

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Xoriant helped an established SaaS ERP provider in the financial services industry reduce customer support calls and improve user satisfaction by designing and deploying targeted, engaging eLearning materials. They analyzed support calls to identify common issues, then created custom-branded, bite-sized interactive tutorials and step-by-step instructional videos explaining complex UI usage. This approach empowered customers with self-paced learning, reduced support calls by 35%, boosted retention by 30%, and enhanced overall customer onboarding and product adoption.

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CUSTOMER SUPPORT KNOWLEDGE MANAGEMENT

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