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KNOWLEDGE MANAGEMENT PLATFORM AS PART OF PRODUCT OUTREACH FOR A LEADING TECH FIRM

KNOWLEDGE MANAGEMENT PLATFORM AS PART OF PRODUCT OUTREACH FOR A LEADING TECH FIRM

Xoriant
Pages 2 Pages

Xoriant helped a leading SaaS technology firm improve product outreach and user communication by developing a Knowledge Management Platform with micro-interactive tutorial videos explaining new features. The platform enabled real-time content hosting, updates, and tracking, which reduced support calls by 33% and cut overall maintenance costs by about 25%. This digital solution fostered better user understanding, smoother product roll-outs, and shifted focus from professional services to product development, enhancing overall customer engagement and satisfaction.

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