Case Study
CUSTOMER SUCCESS- JOANN
CUSTOMER SUCCESS Your Business Transformation - OUR FOCUSJOANN Fabric and Craft Stores was founded in 1943 as a single retail store. Today, JOANN is the nation’s leading fabric and craft specialty retailer. JOANN retail stores and website, www.joann.com, feature a variety of competitively priced merchandise used in sewing, crafting and home decorating projects, including fabric, notions, crafts, frames, paper crafting supplies, artificial floral, finished seasonal and home decor items. JOANN operates approximately 850 stores in 49 states. Corporate Giving has been part of the JOANN identity for over 75 years, and JOANN+ helps independent crafters, small businesses, schools & charitable organizations tackle big projects with bulk discounts, dedicated support, tax exem