A.W. CHESTERTON IEM Manufacturing CASE STUDY A.W. Chesterton Company is a world leader in helping process industry companies and manufacturers improve the reliability of their rotating, stationary, and fluid power equipment platforms. Chesterton serves large power, nuclear and wastewater plants with its industrial maintenance products. As a global manufacturer with offices all over the world, Chesterton found it challenging to manage and document communication between employees and offices. Communication across the salesforce was primarily through undocumented emails and phone calls, and customer visits were rarely recorded at all. “If we did have turnover within the sales force, the next salesperson coming in wouldn’t understand what was happening with the customer without

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