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Customer Service Applications Management for a U.S.-Based Utility Major

Customer Service Applications Management for a U.S.-Based Utility Major

Cognizant
Pages 2 Pages

case study Customer Service Applications Management for a U.S.-Based Utility Major Cognizant Case Study Situation The client is an energy holding company based in the U.S. with both regulated and deregulated operations. It supplies electricity to approximately 859,000 homes and businesses and natural gas to nearly 490,000 customers. Intense competition, greater investor and customers expectations and the rising costs of operations forced the clie

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