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Trouble and Outage–Call Center Application for a US Based Utility Major

Trouble and Outage–Call Center Application for a US Based Utility Major

Cognizant
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case study T rouble and Outage – Call Center Application for a US Based Utility Major Cognizant Case Study Situation The client is one of the largest and fastest growing electric utilities in the U.S., serving approximately 4.5 million customer accounts. The client had an existing call center application which was used to log outage-related work requests. Some of the key challenges the client faced included:  Stand-alone application with no inte

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