1 www.counterpath.com Subscription commerce solutions • provider for digital goods, online services and SaaS Customer Service team is integral • to business and accounts for 25% of employees Multiple offices in Germany, Japan, • Taiwan and the USA Situation Keeping up with changing customer • expectations for enhanced contact experiences Ensuring the Customer Service • team does not silo corporate communications within one application Making sure employees training on • the new softphone client was fast and smooth, so the transition would not impact business processes Integration with a highly customized • Asterisk platform Challenges AT A GLANCE Introduction cleverbridge is a subscription commerce solutions company with 300+ employees in office s around the world. A long-standing cust

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