1 www.counterpath.com Cloud-based VoIP solution • provider for SMBs and Call Centers Thousands of users across the US • and internationally Based in Florida, USA • Situation CASE STUDY CallSprout Leverages Custom Bria ® and Stretto PlatformTM Solution to Enhance Service and Solution Offerings Synopsis In order to provide a more cohesive, user-friendly experience, CallSprout, a VoIP service and solution provider, sought to consolidate softphone providers and streamline a white-labelled softphone solution around their VoIP service offering to SMBs. By engaging CounterPath for a comprehensive Unified Communications solution, CallSprout was able to replace their mobile and desktop softphone offering (from two different providers) with a custom Bria solution for Windows, Mac, iOS and

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