When Daniel Gandarilla became Chief Learning Officer at Texas Health Resources (THR), his top priority was streamlining learning processes and protocols throughout the decentralized organization. His solution was to bring 16 independent learning functions together to form Texas Health Resources University (THRU), a centralized learning division designed to maximize the performance and potential of THR’s workforce. In the first year after THRU’s creation, Gandarilla focused on getting staff on board with such a significant change. He then began the work of redefining his team’s culture. “We determined we needed to hear from our staff about some of the things they think we should be living and doing,” Gandarilla shares. “We wanted to find a set of guiding overarching principles w

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