Critical issue If you supply software as a service (SaaS) to financial services organizations that operate around the clock, as CU*Answers does, you need to be certain that your applications are available. Always. And because its customers are also it’s owners, CU* Answers has an added incentive to provide solutions that keep the software that customers run in-house available without exception as well. Business challenge Credit union members use their debit and credit cards, access ATMs and do online banking at all hours. And credit union systems must always be available to fulfill these needs, without excuses. CU*Answers provides software applications and services to 190 credit unions that serve a total of almost 1.5-million members. It provides applications to most customer-

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