www.ctg.com CTG Implements Agile SDLC for Independent Health to Drive Efficiency, Effectiveness, and Consistency Case Study Client The Independent Health Association (IHA) is a large payer organization based in Western New York. Established in 1980, IHA consistently rates among the top health plans in the U.S. for customer service and member satisfaction. IHA’s offerings include HMO, POS, PPO, and EPO products; Medicare and Medicaid plans; traditional indemnity insurance; consumer-directed plans; coverage for self-funded employers; and health savings account and pharmacy benefit management services. The organization provides health benefits and services to nearly 400,000 total individuals. Challenges IHA was utilizing two distinct Software Development Life Cycle (SDLC) method

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