CTG Provides 24x7x365 Production Support for the Independent Health Association
CTG Provides 24x7x365 Production Support for the Independent Health Association
2 Pageswww.ctg.com CTG Provides 24x7x365 Production Support for the Independent Health Association Case Study The Client The Independent Health Association (IHA) is a large payer organization based in Western New York. Established in 1980, IHA consistently rates among the top health plans in the U.S. for customer service and member satisfaction. IHA’s offerings include HMO, POS, PPO, and EPO products; Medicare and Medicaid plans; traditional indemnity insurance; consumer-directed plans; coverage for self-funded employers; plus health savings account (HSA) and pharmacy benefit management (PBM) services. The organization provides health benefits and services to nearly 400,000 total individuals. The Challenge IHA’s IT development resources were tasked with developing solutions for their st
