Case Study

CSAA Insurance Group Driving Success Through Employee Engagement

CSAA Insurance Group Driving Success Through Employee Engagement

Employee engagement is a pillar of the CSAA Insurance Group business strategy. The engagement numbers of the California-based auto and home insurer are stellar: In 2013, CSAA Insurance Group scored 81% on Towers Watson’s employee engagement index. That’s seven points higher than the industry average (74%) and higher than the average engagement score of high-performing companies across all industries (80%). “We work hard to empower

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